Servizi Professionali
Potenzia la tua organizzazione con operazioni fluide, alta adozione e valore continuo dalle piattaforme di vendita sul campo e DMS: supporto completo, scalabile e orientato ai risultati.
Impact you can measure
Tiered Support Proposition
Choose the right level of support for your organization's needs
User Support
Helpdesk, Proactive Monitoring & Enablement
- First point of contact for all end-users
- Login/access, navigation, daily workflows support
- App usage and 'how-to' queries
- Troubleshooting data visibility & sync errors
- Proactive monitoring of app usage and data quality
- Scheduled and proactive user training sessions
- New user onboarding support
- Monthly usage summary reports
- Quarterly ROI analysis & business impact reports
- Dedicated Customer Success Manager (CSM)
- Documentation and escalation to L2
- Platform updates, and access to our help portal.
- Any new change request and integration request is not covered in the support.
Pricing
20% of annual contract value of overall subscription (edition and add-ons)
Fair usage: Max 50 hours/year. Additional support budget may be requested for significant increase in requests.
Configuration Support
Configuration & Minor Change Requests
- System/process configuration support
- Validation errors resolution
- Workflow clarifications
- Minor change requests (field additions)
- Report tweaks and customizations
- UI adjustments
- Root cause analysis
- Solution deployment
- User confirmation
- Coordination with L3 for escalations
Pricing
Estimates provided per request based on scope
Enhancement Support
New Features, Enhancements & Integrations
- New feature requests management
- Enhancements and integrations
- Requirement analysis
- Solution design and implementation planning
- Development and deployment
- UAT support
- Post-deployment support
- Roadmap alignment
- Value delivery tracking
Pricing
Estimates and proposals per enhancement/project
What's Included
Comprehensive support features included with your subscription
Customer Success Manager
Dedicated account manager with regular touch points
SLA-based Response
Guaranteed response and resolution times
Proactive Monitoring
App usage and data quality monitoring
User Training
Scheduled training and new user onboarding
Usage Reports
Monthly summary and quarterly ROI reports
Support Portal
Access to knowledge base and ticket analytics
Standard Warranty
All QuickApp.ai implementations include a warranty period covering bug fixes, system errors, and critical issues at no additional charge.
- Resolution of defects and errors impacting core functionality
- Response to system outages or failures
- 90 days coverage from go-live
- No additional charges for bug fixes
Note: Excludes issues caused by customer-side changes, third-party integrations, or misuse.
Quarterly Feature Enhancements
All customers receive new standard features and platform enhancements released quarterly, free of charge as part of their subscription.
Regular Updates
New features every quarter
Platform Improvements
Performance and UX enhancements
No Extra Cost
Included in your subscription
Simple, Predictable Pricing
Easy for finance and procurement teams to budget
20%
of annual contract value of overall subscription (edition and add-ons)
Fair usage: Max 50 hrs/year
Per Request
Estimates shared and approved
Based on scope
Per Project
Proposals provided per enhancement
Custom pricing
✓ No charges for standard warranty or quarterly feature releases
Tax (GST) applicable as per government rules at the time of purchase.
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Let our professional services team help you achieve seamless operations and drive digital transformation in your retail execution.