Enterprise customer & field service — reinvented with AI
Omnichannel case management, field dispatch, contracts, IoT-driven proactive service and partner networks in one AI-first platform — an enterprise-grade alternative to Service Cloud.
Impact you can measure
Quick Customer Service
A unified agent workspace with omnichannel routing, AI-assisted resolution and a branded self-service portal for your customers.
Omnichannel Case Management
Unified routing across Email, Web, SMS, WhatsApp and Social (Meta) into a single agent workspace.
Resolution Workflow Engine
Automated SLA milestones, escalation paths and conditional approval loops keep every case on-track.
CTI Connect
Native softphone with click-to-dial, screen pops with customer history and automated call logging.
Knowledge Base Management
Centralized repository of internal articles for agents and external FAQs for customers.
Autonomous AI Case Handling
Voice AI for inbound/outbound calls, AI email & chat drafting, sentiment analysis and auto case-tagging.
Customer Self-Service Portal
Branded portal for customers to log tickets, track repairs and search the knowledge base independently.
Supervisor Dashboard & Analytics
Live tracking of FCR, AHT, CSAT and agent productivity across every channel.
Quick Field Service
Schedule, dispatch and complete field jobs with an offline-first engineer app, contracts, spare parts and an ASP partner network — all in one place.
Dynamic Scheduling & Dispatch
Intelligent matching of jobs to engineers based on skills, geography and live availability.
Field Service Mobile App
Offline-first app for engineers to view schedules, update task status, log time and capture digital signatures.
Asset & Preventative Maintenance
Track customer equipment, warranty status and recurring PM calendars automatically.
Spare Parts & Truck Stock
Real-time visibility of warehouse and van inventory, serial number tracking and part requests.
ASP Network Portal
Dispatch tickets to authorized service providers, track performance and process rebates by tier metrics.
Contracts, Warranties & AMCs
End-to-end lifecycle for AMCs, service contracts and dynamic warranty validation.
Engineer Expense & Job Costing
Digital expense capture tied to work orders for accurate margin calculation per job.
IoT-Driven Proactive Service
Ingest machine alerts to automatically raise a field ticket before a breakdown happens.
Visual Remote Assistance
Live video streams inside the app so senior technicians can guide ground engineers through complex repairs.
Choose your Quick Service edition
Three packaged tiers — from a digital helpdesk to a full autonomous service ecosystem.
Service Foundation
Digital Helpdesk
Streamline desk-bound customer support, ticketing and basic issue resolution workflows.
- Omnichannel ticketing — Email, Web & Social channels
- Standard resolution workflows & assignment rules
- Basic SLA tracking milestones
- Core knowledge base for agents
- Post-case CSAT email surveys
- Standard reports on volume, response & resolution
Service Pro
Connected Field Operations
For organizations with physical assets and on-ground field teams requiring scheduling, contracts and inventory.
- Everything in Service Foundation, plus:
- Field Service mobile app (offline + digital signatures)
- Smart drag-and-drop dispatch board
- Customer asset & warranty management
- AMC and service contract lifecycle
- Preventative maintenance engine
- Inventory & truck stock tracking
- Engineer expense management
- CTI integration with screen pops
Service Ultimate
Autonomous & Partner Ecosystem
The complete enterprise suite for complex, high-scale operations with vendor networks and AI automation.
- Everything in Service Pro, plus:
- Autonomous AI case handling — voice, email & chat
- ASP portal with performance tracking & rebates
- IoT proactive alerting & auto-dispatch
- Visual remote assistance (AR / video)
- Advanced analytics & workforce forecasting
- Dedicated success manager & priority support
Why Quick Service?
Consolidate helpdesk, field operations, contracts, spare parts and partner networks — with AI woven into every step.
- One platform for customer service, field service and partner networks
- Enterprise-grade alternative to Salesforce Service Cloud & Field Service
- AI-first — deflect routine cases and boost agent productivity
- Offline-ready mobile app built for field engineers
- Proactive service with IoT alerts and preventative maintenance
- Full visibility of SLAs, CSAT, FCR and workforce utilisation
Ready to modernise your service organisation?
See Quick Service in action with your own cases, engineers and contracts.